Before You Buy

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Course curriculum

  1. 1

    • What To Expect In This Chapter

    • Introduction to Zones and Roles

      FREE PREVIEW

    • Quiz: Introduction to Zones and Roles

    • Everyone Leads In Different Ways

    • Quiz: Everyone Leads In Different Ways

    • Updating the Zones and Roles

    • Quiz: Updating the Zones and Roles

    • Certify: Zones and Roles
  2. 2

    • What To Expect In This Chapter

    • Principles, Not Rules

    • Quiz: Principles, Not Rules

    • Case Study: United Breaks Guitars

    • Using Guiding Principles

    • Quiz: Using Guiding Principles

    • Certify: Guiding Principles
  3. 3

    • What To Expect In This Chapter

    • Bulletproof Delegation

    • Give Them a Chance to Be Great

    • Quiz: Bulletproof Delegation

    • Decision Quality

    • Quiz: Decision Quality

    • How to "Make the Call"

    • Quiz: How to "Make the Call"

    • Certify: Authority and Delegation
  4. 4

    • What to Expect In This Chapter

    • The Secret to Getting What You Want

    • Quiz: The Secret to Getting What You Want

    • The Communication Channels

    • Quiz: The Communication Channels

    • Using the Instant Message Channel

    • Quiz: Using the Instant Message Channel

    • Communication Standards—Putting It All Together

    • Quiz: Communication Standards—Putting It All Together

    • Certify: Empowering Communication
  5. 5

    • What To Expect In This Chapter

    • Who Is Accountable to Whom?

    • PS. What Are We Accountable For?

    • Quiz: Who Is Accountable to Whom?

    • Who's Allowed to Make Mistakes?

    • Quiz: Who's Allowed to Make Mistakes?

    • Empowering Ways to Raise Concerns

    • Quiz: Empowering Ways to Raise Concerns

    • Certify: Mutual Accountability
  6. 6

    • Survey: Your Current Empowerment Scores